How Unreal Translator collects, uses, and protects personal data.
When you contact us, request a quote, or place an order, we collect: name, email address, telephone number, country of residence, and any documents or content you submit. We also collect basic technical data from site visits via server logs (IP address, browser type, pages visited).
We use your data exclusively to: respond to enquiries, prepare and deliver translation services, issue invoices, process payments via Stripe, and comply with legal obligations. We do not use your data for unsolicited marketing without your explicit consent.
Payments are processed by Stripe Payments Europe, Ltd. We do not receive or store your card details. Stripeâs privacy policy applies: stripe.com/privacy.
We do not sell or rent personal data. We may share data with: translators engaged for your project (under NDA), Stripe for payment processing, and any authority where legally required. No data is transferred outside the EEA without adequate safeguards.
Documents submitted for translation are used only for the translation project. They are not shared beyond the assigned translator. Documents are deleted within 30 days of project completion unless otherwise agreed.
Order and invoice records: 10 years (Italian fiscal law). Contact correspondence: 3 years. Technical logs: 90 days.
Under GDPR: access, rectification, deletion (where not prevented by legal retention), restriction, and the right to complain to the Garante per la Protezione dei Dati Personali (garanteprivacy.it).
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